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Location: Lake Mary, FL, United States
DescriptionThe Operations Call Center Service Agent is responsible for assisting members & providers with issues and inquiries about our members and their insurance, applications and/or claims in one or more families of products, i.e. Medicare, Medicaid. The Service Agent is also responsible for receiving and addressing member & provider inquiries, resolution of complaints, client education, retention of membership and dis-enrollments, and escalation of issues requiring additional intervention.
We are now taking applications for our upcoming September Call Center Service Agent Class!
**This position is eligible for remote work, conditionally based on meeting performance metrics**
Office Location: 1101 Greenwood Blvd. Lake Mary, FL 32746 *Remote eligible contingent on performance*
Paid Training: 4-6 weeks of virtual classroom based training, between the hours of 8am to 8pm, depending on the required shift, Monday through Friday.
Work Schedule: Must be available to work any shift between 8am to 8pm including weekends and holidays as needed. This may periodically change to meet business needs.
Salary: Minimum $14.42 per hour depending on professional work experience, PLUS quarterly incentives based on performance.
Benefits: Outstanding benefits package including: Medical, Dental, Vision, Basic Life & Accident Insurance, Flexible Reimbursement Accounts, Employee Assistance Plan, Healthfirst 401(k) plan plus much more!
If you are interested in this position, please complete the following steps to CONFIRM your appointment.
Duties and Responsibilities Include:
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
If you have a disability under the Americans with Disability Act or a similar law, and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected] or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.
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